Privacy Policy

1. Who We Are

tx ("we", "our") operates the tx mobile application accessible at txapp.in. We are the data controller responsible for your personal information collected through the app.

2. Information We Collect

From Patients:

• Name, email address, phone number, date of birth
• Location data (for home visit bookings)
• Medical history and information you share during consultations
• Payment information (processed via third-party payment gateways; we do not store card details)
• In-app chat messages with doctors
• Device information and app usage data

From Doctors:

• Name, email address, phone number
• Medical registration certificate and licence details
• Specialisation, qualifications, and professional profile
• Bank account details for payment disbursement
• In-app chat messages with patients

3. How We Use Your Information

• To create and manage your account
• To facilitate booking, consultation, and payment processing
• To verify doctor credentials
• To enable in-app chat between doctors and patients
• To process refunds where applicable
• To send appointment reminders and service notifications
• To improve our app and services
• To comply with legal obligations

4. Sharing Your Information

We do not sell your personal data. We share your information only in the following circumstances:

• With doctors/patients: Limited information necessary to facilitate the consultation (e.g. name, appointment details).
• Payment processors: Secure third-party gateways to process transactions.
• Legal compliance: If required by law, court order, or government authority.
• Service providers: Trusted vendors who assist in app operations (cloud hosting, analytics), bound by confidentiality agreements.

5. Health Data

We treat health and medical information with the highest level of protection. This data is only accessible to the treating doctor and the patient involved in the consultation. We apply strict access controls and encryption to all health data.

6. Data Retention

We retain your data for as long as your account is active or as necessary to provide services and comply with legal obligations. You may request deletion of your account and data at any time by contacting support@txapp.com or using our Data Deletion Request page.

7. Cookies & Tracking

The tx mobile app does not use browser cookies. Our web presence at txapp.in uses minimal cookies for essential functionality. Please see our Cookie Policy for details.

8. Data Security

We use industry-standard encryption (TLS/SSL) for all data in transit and at rest. Access to personal data is restricted to authorised personnel only. Despite our efforts, no system is 100% secure; please use a strong password and keep your account credentials confidential.

9. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with a relevant data protection authority

To exercise these rights, contact us at support@txapp.com.

10. Children's Privacy

tx is not intended for use by children under 13. We do not knowingly collect data from children under 13. If you believe we have inadvertently collected such data, contact us immediately at support@txapp.com.

11. Third-Party Links

The app may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

12. Changes to This Policy

We may update this Privacy Policy. We will notify you of material changes via the app or by email. Continued use of tx after changes constitutes acceptance.

13. Contact

Privacy enquiries: support@txapp.com
General support: support@txapp.com