Cancellation Policy

1. Patient Cancellation

Patients may cancel a booked appointment under the following conditions:

• More than 2 hours before: Cancellation is allowed. Refund issued minus 3% processing fee.
• Within 2 hours of appointment: Cancellation is allowed but the full consultation fee is forfeited. No refund is issued.
• No-show: If the patient does not attend a home visit or does not join an audio/video call within 15 minutes of the scheduled time, the appointment is marked as a no-show. No refund is issued.

2. Doctor Cancellation

If a doctor cancels an appointment:

• The patient receives a full refund minus the 3% payment processing fee.
• Repeated cancellations by a doctor may result in account review or suspension.

3. How to Cancel

Appointments can be cancelled directly through the tx app from the "My Appointments" section. Alternatively, you can contact us at support@txapp.com with your booking ID.

4. Rescheduling

Rescheduling is subject to the doctor's availability. Rescheduling requests made more than 2 hours before the appointment are treated as a cancellation and re-booking. Rescheduling within 2 hours is not permitted; in such cases, you must cancel and rebook.

5. Technical Issues

If a consultation cannot proceed due to a verified technical issue on tx's end, the patient is eligible for a full refund. Please contact support@txapp.com within 24 hours with details.

6. Refund Processing

Approved refunds are processed within 5–7 business days. See our Refund Policy for full details.

7. Contact

Cancellation support: support@txapp.com